Company Replaces Customer Support With AI, Then Panics and Forces Engineers to Work the Phones as the AI Fails

futurism.com

Company Replaces Customer Support With AI, Then Panics and Forces Engineers to Work the Phones as the AI Fails

futurism.com

ThefuzzyFurryComrade@pawb.socialM to

Fuck AI@lemmy.world · 1 year ago

Months after reversing course on its AI automation scheme, personal finance company Klarna is struggling to re-fill its ranks.

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