Dont forget the fact most stores refuse to hire the staff needed to run the place smoothly. Why pay eight cashiers hourly wages when you can just have two cashiers?
There’s a BofA branch near me that has a dozen windows. I’ve never seen more than two clerks. Whenever I see something like that I remember that there used to be a time when corporations actually cared about providing good service. That time is long since gone.
Every store I go to that is not a mom and pop shop has several cash registers but only one or two in use, even on weekends.
Also people used to go to the bank so much there were big lines. Now it’s online.
I find cashier lines to be too slow because of the socialization so I always go to the self checkouts.
A lot of old ladies will go to cashiers and have ridiculous questions and requests and you’re standing there with your 3 items dying inside.
Around me it’s Indian people arguing about the price of every other item.
@NathanielThomas @grte
So seniors with questions are the only persons slowing down check-outs???Sometimes the cashiers themselves are slow and scan items like they’re regretting every life decision they ever made.
What I love about selfcheckout is I go at my pace, as fast or slow as I want to be.
Sometimes the cashiers themselves are slow and scan items like they’re regretting every life decision they ever made.
Such a good description of my local cashiers’
You could always switch jobs with them for 2 weeks just to show them how it should be done.
I was working in fast food for a long time, it was more than enough for me, thank you.
But looks like good job to automate, let people do something better.
You mean like those no employee convenience stores?
I like the principal of it, but wonder how much extra work is involved in making sure all the products are properly tracked.
I’ve never seen a cashier who’s not a trainee who’s not faster than self checkout.
But that is the problem: when I go to a cashier I feel rushed to bag everything and pay in the time it takes a professional to scan everything. When I go to a self-checkout register, items are scanned exactly at the same rate that I bag them.
At the same time, there is hardly any waiting for self-checkout lines. In other words, for my taste they are better in almost every way.
As soon as groceries having dedicated baggers (or cashiers who bag stuff for you) ceased to be a thing, I felt that pressure too.
People that make stupid assumptions slow the lines more.
You know who always checks out my groceries exactly as fast as I want? Myself.
Not wasting my time waiting in checkout lines so I can act like some kind of social martyr does indeed make me happy.
There’s also the fact that you can have three self checkout terminals in the space of a single cashier. Even if it takes you twice as long as a cashier to cash out, you’ll be spending 50% less time in line for every cashier that’s been replaced with self checkout.
Nowadays, I only use self checkout as well, because I can get through it in less than 30 seconds, almost never any lines.
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I actually prefer self checkouts. It’s a simple task and going grocery shopping is one of my moments of solitude in the week, I don’t wanna talk to anyone that I don’t have to.
Yeah but you’re probably able bodied. Self checkouts are a big burden for the elderly or disabled.
I am not suggesting that we remove normal checkouts. I am just saying I like the option of having self checkout everywhere.
I live by a food basic. Before they implemented self checkout there used to be a pretty long line at peak hours and weekends. After they added self checkout, there is pretty much never a line anymore. The most people I’ve had to wait behind was like 3. The difference was extremely noticeable.
There are probably some really terrible implementations of self checkout in some stores or locations but when it’s done right it seems pretty good.
Heck, this has even been my experience at Walmart. Even the express aisle took an eternity compared to self checkout. I love self checkouts and think they’re great. The complaints about hAvINg To ScAn mY OwN GrOCeriEs are ridiculous. I just want to buy my stuff and get home ASAP. Not like scanning groceries is difficult or anything.
Just wish the self checkouts weren’t so shitty about mis-scans. If you accidentally scan something twice, you usually need to call an employee over. You should be able to do that yourself. If they’re worried about theft, just make the button get flagged for loss protection to scrutinize or something.
I agree completely, lines have gotten much shorter everywhere I’ve seen with self checkout.
You know you don’t have to have a conversation with the cashier right? I put my stuff on the conveyor, say ‘yup’ when asked if I find everything alright, and ‘thanks’ when they’re finished… Or just silently nod 🤷♂️
But literally two days ago I was at the store and the self checkouts were full with 7 people still waiting to use them, while one employee ran around trying to handle all the errors… and only one standard checkout open for people with full carts. It was soo damn frustrating.
That hasn’t been my experience at least. And yes, I don’t need to have a conversation with a cashier, but I also don’t wanna watch someone do something so basic that I can easily do myself. And from my experience, lines have gotten much shorter everywhere self checkout has been implemented.
Additionally I am not suggesting get rid of all cashiers, I just don’t want them to get rid of self checkout either. Give people the option so they can use what they prefer.
Speaking as someone with a physical handicap, self-checkout can be very difficult… especially with a larger amount of items or heavy things
Even opening finicky bags causes me a lot of frustration, because my dexterity is bad some days. Continuously bending down to lift, bag, & load stuff into the cart? Very very bad.
Local grocery stores in my area have been cutting back on cashiers, and it is really causing me issues.
I’ve seen old ladies struggling a lot, too! They probably have it much worse than I do! It’s probably a thing they so they don’t have to pay more workers, but those workers are sorely needed!
There are no more cashier at all ? Usually, there’s a self checkout and cashiers, not just self checkout.
There’s sometimes one cashier, but apparently it is only self-checkout past 6 or 7pm. And often then, they’ll just have self-checkout only at random times.
I’ve seen them only down to 2 cashiers at absolute peak busyness. No more than that. It’s madness.
Do I get a discount for checking myself out? Unless it’s 1-2 items and the normal line is full - it is cashier every time for me.
Same. I will go to the cashier even when it’s somewhat inconvenient to me just because I despise the idea that the grocery store is making me be the cashier for free.
That’s why if something “fails” to scan or you input some produce at a cheaper price “on accident”, then it’s the store’s fault - you’re not a cashier, just a customer doing self-checkout.
Succinctly: they’re making it more annoying for me as a customer while simultaneously not providing someone with a job.
I mean, they’re also “making you” pick up your items off the shelf, just like the gas station “makes you” pump your own gas.
What value does a real human provide you though?
They’re a skilled worker that has memorized the codes for the different types of potatoes, a skill I am unlikely to learn.
I guess it depends on the machine, but I don’t have to memorize codes. You can search for the item by name when it’s time to weigh it.
Why do you want to do that when someone else is getting paid to do it?
If I can get home faster, it might be wort it. Not always, but sometimes. Specially if I’m picking up a small set of items that are easy to scan.
I don’t have to do the thing myself. They’re doing it for me. Unless I’m misunderstanding your question.
Just steal, that’s the discount.
Honestly, it’s immoral but yeah. I tried scanning something out of my pile of 15 items at Dollarama. It didn’t register after I slapped it against the scanner 5 times so I was like whatever. I was too tired to bother so I just put it in the other side. I wasn’t trained on how to use it properly.
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I love self checkout, at least when it’s implemented well.
As far as I can tell there isn’t a single one that isn’t a steaming pile of shit. Where have you found acceptable ones?
That said I’m against them because it reduces the employment that a business requires while pushing the work onto the customers. Unless they are giving me a discount for using the self checkout you are effectively being an employee for free for the store.
you are effectively being an employee for free for the store.
You already accepted being an employee of the store when you decided to enter the warehouse to pick the items off the shelf yourself.
The only question is: Can you clock out faster if your co-worker helps you process the items you picked or will it be faster if you do it all by yourself?
My local store let’s me scan with my phone as I shop. When I get to the checkout I scan a QR code, it transfers everything to the register asks if I have anything else. Occasionally it’ll have someone come over and scan a few items to spot check, but not super often. Then I pay and leave.
Usually takes maybe 30 seconds to check out.
Just do what I do, steal the most expensive small thing in your cart as payment for doing the job.
As some other people have said, I like the ones where you can scan with your own device or a handheld one they provide. However, I don’t mind the regular ones where you scan everything at checkout either, though that’s definitely easier given that I live alone and in walking distance, so I don’t need to buy that many things at once. I should note that I mostly saw the scan as you go types in Europe, though a Metro store in Canada also had the portable scanners.
I’m a huge self checkout fan, but I think we need more perspective on how shitty ours is sometimes. Loblaws and all of them are way behind on how it should work. Look at the Netherlands and how it’s often done there, you walk around with a scanner so you can scan as you go and quickly pay at the end.
Or even better, look at how Uniqlo is doing it. It’s all RFID, so you just drop your basket on the checkout, and it scans it all for you basically instantly.
The problem isn’t self checkout, it’s that the grocery stores are using it to purely cut costs and don’t actually care if it’s better for the consumer in any way. But hey, at least it’s easy to “accidentally” not scan something right now.
Look at the Netherlands and how it’s often done there, you walk around with a scanner so you can scan as you go and quickly pay at the end.
Walmart and Sam’s Club have this with their Scan & Go app in the US. Scan the barcode with your phone, add it to your cart, pay from your phone, and someone at the door will scan a QR from your phone then scan a few random items in the cart and you’re done.
I pretty much wouldn’t shop at Sam’s if it didn’t exist. The checkout lines there have always been long and a pain. It cuts a ton of time standing around waiting in line out of a trip.
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I steal something or choose the cheaper option on everything every time. I don’t work for free. Need to “make” a couple dollars if you force me to self checkout. Nothing is organic, every apple is a granny Smith. Anything super lightweight is free.
Do you steal snacks at gas stations because you have to pump your own gas?
A false equivalence or false equivalency is an informal fallacy in which an equivalence is drawn between two subjects based on flawed or false reasoning. This fallacy is categorized as a fallacy of inconsistency. Colloquially, a false equivalence is often called “comparing apples and oranges.”
- Attendants used to pump the gas for gas station customers.
- Associates used to scan and bag groceries for grocery store customers.
- Gas stations no longer have attendants pumping customers’ gas.
- Grocery stores no longer have associates scanning and bagging customers’ groceries.
Such a false equivalence 🙄
They would check your fluids, clean your windshield and it was normal to tip them. Self service stations were at first an options and were cheaper. Sound the same? You only get a discount for self check if you steal, and I’ve never tipped a cashier at a grocery store.
Not to mention gas pumps got a lot simpler, and added auto-shutoff. The cash register at the grocery store is requiring you to do exactly the same job they used to pay someone to do, for free.
I like self-checkout especially when there’s lot of people and you have 1 or 2 items, it’s convenient, for me. But as written in the article, someone in need like this woman, needs a cashier lane. I’m not against self, but all stores should have at least one lane with cashier, always, for people in need.
Yes I agree I think having a mix of the two is best. Let the customers decide what they would like to use.
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I don’t appreciate stores trying to force me to do the cashier’s job.
I also don’t appreciate them trying to pull the rug out from under the economy. If there’s one thing my country does not need, it’s millions more homeless people.
I don’t appreciate stores trying to force me to do the cashier’s job.
But you don’t mind the fact that they have you doing the warehouse picker’s job?
I also don’t appreciate them trying to pull the rug out from under the economy. If there’s one thing my country does not need, it’s millions more homeless people.
And maybe the first millions wouldn’t be homeless if you weren’t so keen to take their warehouse picking jobs. Once upon a time it was a respectable profession. Why do you care so little about them?
Before I answer, first you need to explain what a warehouse picker is, because I’ve never heard of that before.
The person who works in the warehouse to pick the items off the shelf when an order is placed. You know, the job you were conned into doing when you enter one of these warehouse-style stores that we are talking about.
It wasn’t always that way. Historically, you would place your order at the front counter and a diligent worker would work behind the scenes to gather your request. Some businesses still operate this way, to be sure, but it has largely gone the way of the dodo. It is generally more profitable when the customer does the work.
Yeah, and people are apparently not super pumped about being warehouse pickers either because online ordering is only going up.
Unless I’m mistaken, all online retailers of non-digital goods operate that way, so that job is far from extinct.
Maybe not extinct, but there was a definite bottleneck.
This commercial was made at least 17 years ago. This is what we need. We have the technology. We just need the price to come down.
Uniqlo stores around me almost have this implemented. You don’t scan the individual items, you just place your basket on the machine and it somehow knows every item in there. Super fast and convenient. I think it’s only a matter of time.
It scared the hell out of me the first time because it somehow knew what I had in my arms and I didn’t know what to scan to check out. But the items kept appearing and I didn’t know if they were actually mine or not and it was a very creepy black mirror-esque experience for me.
Great store though, really impressed.
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I was just at the grocery store tonight and saw a new shopping cart, I thought it was a touchscreen to serve up ads and thought fuck that why the fuck would anyone want that, decided to go take a look at them and it’s kinda the same idea as the vid, a clunkier version of course
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I don’t mind there being a self-checkout, but for the love of everything good in this world, these companies need to stop asking 21 questions when you use one! “Do you want to apply to a credit card?”, “Do you want to donate?”, “Did you want a receipt emailed?”, “Did you want to fill out a survey?”, “How many bags did you use?”, etc.
And if it’s a self-checkout at Walmart, expect to have 10 available, but only 2 working and three staff overlooking them…
Ironically, the local Walmart has been closing them all later in the day so that people must use cashier’s, presumably due to increased theft etc
Omfg I ran into this at shoppers. Its usually fine at grocery stores but shoppers self checkout is the worst. I think I counted 8 prompts when I used it last time.
At the self-checkout at the Walmart near me a little man would go around asking if we want to save on groceries by signing up for their credit card.
The fourth or fifth trip there that he did this I had to get a bit ruder until he finally grabbed the self-checkout and clicked the credit card opt-in and I had to tell him to fuck off. He acted shocked but dude I go to self-checkout to avoid human interaction, not be sold a bullshit credit card only a teenager would fall for.
Bullshit.
I know it sounds like a /r/thathappened but it was one of those situations where it built up over several trips to the store of this guy harrassing me to the point where I didn’t want to shop at Walmart anymore. I am averse to confrontation so when he took over my self-checkout to sign up for the credit card I was like, dude fuck off, go away. And he was a bit shocked and acted like I was being dramatic but it was because I hadn’t been more politely forceful in our earlier trips.
I try to do self checkout whenever i can. Cashier is one of the most soul crushing jobs, no one needs to be dealing with food shoppers
I’m the other way around, kind of for a similar reason. I like to use the regular cashier line, because it gives me the opportunity to interact with adult humans outside of my own house. And I take that opportunity to be as supportive and friendly as possible to those people, partly in order to help “uncrush their souls.”
Also, I don’t like fighting with trying to open the plastic grocery bags, and I’m too forgetful to remember to bring my own bags.
most of the time I dont want to be a captive audience even for someone trying to be friendly. I have to be polite, and Im at work, I cant just leave.
I try hard to relate to people sincerely and as a fellow human being, and not walk over that line between employee and customer. I totally understand that the person is just doing their job, and maybe just doesn’t want any more interaction than absolutely necessary. I like to tell quick dadjokes, at the very least, and I feel bad about kind of pressing one on someone who clearly did not want to be a part of my hijinks the other day. I did get a little smirk back, so it wasn’t all bad, but still.
On the other hand, for example, another recent shopping trip put me in a cashier line behind someone who was obviously being somewhat difficult to a clearly young cashier. After they cleared out, and after my transaction was complete, I made a point of saying to the young man, “You’re doing an excellent job, really. I felt you might have needed to hear that.” I wasn’t lying, he was being focused and patient, although some of his nervousness was still showing through. He thanked me, and said it was his first day solo on the register. “Well, you’re doing great,” and I departed.
I have many more experiences like the latter than the former, so I think my approach is doing good overall.
remember we’re comparing to self checkout. It’s not really a point to say you can cheer someone up after dealing with a rough customer, because neither of those experiences would happen with self checkout. They’re somewhere else they’d rather be, it’s a job that shouldn’t exist.
You’re right, and I completely agree that solely using self checkout would dramatically reduce unneccesary, and possibly stressful, customer interactions.
While there are certainly some people who, as employees, enjoy interacting with customers, and even some who enjoy resolving problems and conflicts for customers, I also understand that people who cashier at retail groceries are generally not empowered by management to exercise those kinds of skills.
I also agree with the sentiment that individual human cashiering is “a job that shouldn’t exist,” although maybe not so completely. There are always going to be transactions which require customer-employee interaction, because they fall outside the more rigidly programmed options available in self checkout. That said, I have watched as self checkouts have grown in both their number and their usage, as the number of employee operated cash registers seems to be declining. McDonald’s, for example, doesn’t even have cashiers standing at the ready at all times any more. You can go order from a person, at the sole register which exists for that purpose, but you will need to wait for a person to come to you instead of the other way around. Their kiosks and mobile app have made the “row of smiling cashiers awaiting your order” a thing of the past. And I think that level of “self-service” at retail establishments is a well balanced one.
You’re the reason I go to self checkout. You’re seeking out social interactions in a purely business relationship. I want my avocado and grapes and to get the fuck out of there, not stand there while you ask somebody how their day was and whether the weather might be getting cooler this weekend.
In your example, I’m the employee. In actuality, I am the customer. And I try to interact with everyone on a “we’re both people with lives and hopes and dreams” sort of basis, not in the banal “weather chat” kind of way.
Bruh, why are you on literally every thread telling people there’s no value in going to the cashier? What skin in this game do you have? Are you a grocery store franchisee?
@NathanielThomas @Nougat
So the only “social interaction” a grocery store check-out employee should have are the negative, abusive ones? If I chat pleasantly with a checkout person, I am interfering with your life? Hmmmm……
Are plastic bags still a thing anymore? I think Ontario banned them, cause I haven’t seen them anywhere. It’s especially awkward if you use Instacart cause they just keep giving you need reusable bags every time. But even before this, they’ve been dwindling for ages, with lots of big chains no longer having em.
Oh I forgot this was /canada - I’m in Illinois, outside Chicago. Cheap plastic shopping bags as far as the eye can see.
I prefer self checkout if I have a few items but it can be a pain the more items you have. There isn’t a lot of room in the bagging area and I have to fight with the machine freaking out over unexpected items in the bagging area 🙄
