We have heard you. We apologize for the confusion and angst the runtime fee policy we announced on Tuesday caused. We are listening, talking to our team members, community, customers, and partners, and will be making changes to the policy. We will share an update in a couple of days. Thank you for your honest and critical feedback.

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  • @uranibaba@lemmy.worldEnglish
    3•9 months ago

    doesn’t say what it should, namely ‘we fucked up and we’re sorry’.

    I don’t think they fucked up in the way you mean (from their point of view). Their mistake was not getting away with the change, their “apology” sounds to me like they are going to reword their new policy but ultimately still have it do somewhat the same thing.

    IMO they should never had done this in the first place and should now say “we are sorry, our mistake, it won’t happen again”.

    • @SirEDCaLot@lemmy.fmhy.netEnglish
      1•9 months ago

      Yeah, this 100%.

      To truly restore trust, it should be ‘we’re sorry, our mistake, it won’t happen again, our new TOS will guarantee the right to remain at a current license price structure for a given generation of the engine, we hereby promise to never ever require per-install pricing, and the person responsible for this change is no longer with the company’.