cross-posted from: https://fed.dyne.org/post/822710

Salesforces has entered a phase of public reckoning after senior executives publicly admitted that the company overestimated AI’s readiness

  • acchariya@lemmy.world
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    12 hours ago

    More evidence that LLMs are perfectly suited to emulate the incompetence of senior executives.

  • Typhoon@lemmy.ca
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    15 hours ago

    “We assumed the technology was further along than it actually was,” one executive said privately

    Assumed? They fired nearly half their customer service team on an assumption? Why do they get paid that much money then?

    Unfortunately they’ve wrecked 4000 lives, but they’ll take big bonuses and walk away winners.

    • AmbitiousProcess (they/them)@piefed.social
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      13 hours ago

      Executives are often the most smug, overconfident, easiest to bullshit individuals. You’re the easiest to fool when you believe you can’t be fooled, and you’re most likely to make a bad management decision when you’re put in a position that says “you’re allowed to decide stuff because you’re incredibly smart and correct.”

      A company doesn’t have to convince everyone who works for a company, or even just the people who are going to get fired. They just have to convince one dude who has power at the organization, and suddenly 4,000 people get fucked.

      • halcyoncmdr@lemmy.world
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        13 hours ago

        Don’t forget that they’re only accountable to investors who are extremely gullible, especially in the tech and sales sectors.

        • ByteJunk@lemmy.world
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          3 hours ago

          Upper management doesn’t excel at decision making, they excel at convincing others they make good decisions.

  • CarbonatedPastaSauce@lemmy.world
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    14 hours ago

    They are one of the worst companies to work with, especially if you manage corporate email systems. I think RIM is the only company that caused me more pain in my career. They really are very poorly managed, and their systems are straight garbage. But they keep making money because execs gonna exec.

    • JayleneSlide@lemmy.world
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      11 hours ago

      their systems are straight garbage

      Unequivocally complete and utter garbage. I led an engineering team at a multinational energy efficiency company. My team built an extremely performant upstream and downstream intervention solution for US utilities, completely in ASP.NET and SQL Server. It was broadly used, on-prem, maintainable, extendable, and more importantly cheap to run. Single proc at every tier.

      A new VP came on and had some wiry hair up his sandy ass about doing everything in Force. He refused to listen to anyone on my team about how this was a bad idea. So we built a POC and gave us 4 weeks to go live. The new solution was glacial in its performance, brittle, and expensive. I forget the numbers, but I recall that our cloud spend that first month of deployment would have bought us four more clusters of hardware and MS licenses. His response? Moar Force! You’re doing it wrong.

      All of us who could jump ship were gone before the second month on the new solution. He somehow survived another 3 months before he got fired, but the damage was done. Oh well. Salesforce, not even once.

  • ThePowerOfGeek@lemmy.world
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    15 hours ago

    This was a staggeringly short-sighted and inept move by the senior management of Salesforce. But then from everything I’ve heard of that company, this is just par for the course.