dantheclamman to Technology@lemmy.worldEnglish • 5 months agoCable Firms to FTC: We Shouldn’t Have to Let Users Cancel Service With a Clickwww.wired.comexternal-linkmessage-square118fedilinkarrow-up1757arrow-down17
arrow-up1750arrow-down1external-linkCable Firms to FTC: We Shouldn’t Have to Let Users Cancel Service With a Clickwww.wired.comdantheclamman to Technology@lemmy.worldEnglish • 5 months agomessage-square118fedilink
minus-squareNull User ObjectlinkfedilinkEnglish10•5 months agoGosh, maybe the people designing the web UI for the cancellation process for their employer should make it clear exactly what the customer is cancelling so they’re not going to make that mistake.
minus-square@ThirdWorldOrder@lemm.eelinkfedilinkEnglish4•5 months agoCharge them a service fee as well for using the agents, even if they are automated
Gosh, maybe the people designing the web UI for the cancellation process for their employer should make it clear exactly what the customer is cancelling so they’re not going to make that mistake.
Dunno, sounds hard… what if we just don’t let em cancel?
Charge them a service fee as well for using the agents, even if they are automated