I’m having a hell of a time with my current ISP (sitting at 18 days now without a connection) and I’m having to bite my tongue every time I’m talking to them (Remember The Human and all that)
Whilst the front line support are nice people and answer the phones quickly they are honestly pretty useless and they never really sound like they know what they’re talking about, also seemingly none of the departments seem particularly good about communicating what’s going on so it’s hard to get a straight and useful answer out of them.
Have you ever lost it with a rep? What happened? and did it ever help push things along?
I was handed a really surprisingly thin cup in the Frankfurt airport, and it completely squished open as I grabbed it. I apologised and offered to help clean up within seconds, but first I reacted.
Bro was nice about it, and gave me another one. That might not be what you were asking about, but it is a customer service thing.