I’m looking for a very simple ticketing app to self host, first to put in use my new small home lab. My family often has me as the IT guy and want a lot of stuff from me so I’d like to host a simple ticketing system such as uvdesk or glpi, self hostel, lightweight and preferably dockerised.

Do anyone knows if something like that exist ? or is uvdesk the most simple ticketing app out there ?

  • boli99@alien.topBEnglish
    3·
    1 年前

    families wont work like that

    families want to stand in front of you, or phone you, and tell you the problems to your face, really really slowly, while constantly saying ‘um’ and ‘er’ and occasionally using inappropriate tech words because they saw them on tv on CSI last night.

    careful when trying to get family do do stuff like this… you’ll end up in a situation where you ask your partner if you can go have some happy-go-bed-sexy-time and they’ll ask you if you put in a ticket for it yet.

  • iamabdullah@alien.topBEnglish
    3·
    1 年前

    Why are you trying to implement a ticket system for your family… this is absolutely overkill and silly. Stop.

  • scriiby@alien.topBEnglish
    2·
    1 年前

    Sorry dad I told you don’t call me, open a ticket or I won’t give you support

  • Old-Knitterhemd@alien.topBEnglish
    2·
    1 年前

    How bad is your infrastructure/how stupid are your users, that you would need a ticketing system.

    I do not get it.

  • zeronight_@alien.topBEnglish
    1·
    1 年前

    Do not do this, you’ll seem like an ass who is trying to avoid helping people. Keep a notebook with your families requests as they share them.

    Additionally most family IT questions require you sit with them and teach them how to solve the problem or fix it right that minute. So I don’t see how tickets would help you.

    • tangobravoyankee@alien.topBEnglish
      1·
      1 年前

      I wish all my friends and family had ticketing systems where I could make requests without having to actually, like, communicate with them directly. Fire and forget! Until it’s time to harass them for violating the SLA.

      AITA?

  • therealsimontemplar@alien.topBEnglish
    1·
    1 年前

    We use the Deck app in Nextcloud to manage some kanban boards. Nextcloud isn’t simple by any means but there are docker images or install packages for lots of platforms, including raspberry pi. It’s a pretty “heavy” solution for just kanban but it’s nice for file sharing and access, among other things.

    • lolozen@alien.topOPBEnglish
      1·
      1 年前

      Yes but it’s not a ticketing system, more of a workaround and I want something I can host and manage, easy for my family to use, filling a form and I don’t want to have my all famille to have to create an account

  • electrik22@alien.topBEnglish
    1·
    1 年前

    In gitea you have the possibility to make a Kanban board and work with issues. Gitea is self hosted and can have multiple users