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The original was posted on /r/sysadmin by /u/Confident-Shirt-8467 on 2023-10-24 15:38:26+00:00.

I work in a large corporation. We have around 10 people in our helpdesk 24/7. I find myself constantly getting tickets that are shoved up to Infrastructure for things as simple as “application won’t install, Troubleshooting done: Reboot didn’t fix, assigning to infrastructure for help.”

It’s practically yeeting tickets over because they don’t want to troubleshoot. Just was curious if this is now the standard?

Possibly looking for advice on how to give them more motivation to problem solve? (We pay our helpdesk people nearly $15k above the standard wages for our state)