The carrier says more than 90 per cent of COVID-19 credits have been redeemed over the past four years, and that it has made the credits “very easy to use, offering customers the ability to use their credits on all flights operated by Virgin Australia, as well as flights on its partner airlines”.

Virgin Australia says it is continuing to reach out to customers over around $90 million in COVID-19 flight credits slated to expire on 30 June.