The calls from Alligator Alcatraz’s first detainees brought distressing news: Toilets that didn’t flush. Temperatures that went from freezing to sweltering. A hospital visit. Giant bugs. And little or no access to showers or toothbrushes, much less confidential calls with attorneys.

The stories, relayed to the Miami Herald by the wives of detainees housed in Florida’s makeshift detention center for migrants in the Everglades, offer the first snapshots of the conditions inside the newly opened facility, which began accepting detainees on July 2. They reveal detainees who are frightened not just about being deported, but also about how they are being treated by the government, which is saying little about what is taking place inside.

“Why would we treat a human like that?” a woman whose Venezuelan husband is housed in Alligator Alcatraz told the Miami Herald. “They come here for a better life. I don’t understand. We are supposed to be the greatest nation under God, but we forget that we’re under God.”