Recent events have had me thinking a lot more about which tools we will be allowed to use in the workplace.
It was difficult to undo the damage that using Windows for most of my life affected my perception of computers.
Using Linux has widened my perspective on technology in general and made it a lot more fun to explore low level and systems programming.
Do many of you get to use Linux tools at work? How would you feel about more small establishments and local shops using software that gives them more control?
I’d imagine payment software, and a whole slough of other services are now sold as SaaSes when historically they did not need to be digitized or have an unnecessary middle man.
Just a little Tuesday thought for discussion. Hope you all are doing well.
-G
I love how this very specific topic is posted in an Autism community and not any of the tech communities and yet it’s getting potentially better engagement than if it was posted to a Linux/IT community
But onto the subject at hand, I work at an MSP at the moment (and probably not for long due to management issues) and the one thing I’ve noticed is that the MSP industry is all about risk, and deploying something they’ve not deployed to customers before is a huge risk. They’d much rather work with “the devil you know” than take the risk on something they haven’t worked with yet. Commercial vendors also have the benefit of being able to hawk stuff onto their support to free up your own techs to take more tickets (and therefore make more money) plus of course the extra cost to customers is either a non-issue or a plus due to more margin (because everything an MSP sells you is sold with a margin, usually ~20%)
I will say, this experience has further solidified my belief that paying for outsourced services will cost more than doing it in-house for most businesses. About the only way outsourcing makes sense is if you literally don’t have enough work to hire one dedicated employee to do the thing.