I recently picked up one of my dream watches (Tissot Tradition Perpetual Calendar) for next to nothing because it needed a new battery and the strap was disintegrating.
No problem, easy to replace the battery and I bought a brand new strap direct from Tissot (https://www.tissotwatches.com/en-gb/T852046834.html).
This is the first time I’ve had a quick release strap with the little levers to make it easier for removing and attaching the strap, and I’ve found that while they are definitely easy to attach, they seem to easily fall off my wrist!
I’ve had both the 12 and 6 o’clock straps detach at random moments. Most of the time it just sits loose in my shirt cuff, but this morning it actually fell of my wrist on the floor! Luckily no damage done. At least it’s easy enough to fit the strap back on again.
Does anyone have any suggestions on how to stop this from happening? As far as I can tell there is nothing wrong with the lug holes, and when I take the watch off my wrist and tug on and twist the straps they always stay fixed in place.
That should not happen, of course. I mean, I got a cheap chinese watch off AliX with such a strap and while I had my qualms, it held on. Are you sure you’re fully seating both pins?
Two solutions: warranty claim, or get a regular non-quick-release setup.
Just to give an update on this now that it’s resolved.
I went to a local jewellers who are also a Tissot stockist and let them have a look over the watch and strap. They couldn’t see anything wrong with the watch or the lugs, nor the strap, so they recommended I get in touch with Tissot.
When I contacted Tissot about it they were very, VERY helpful. They instantly offered me a free like for like replacement on the strap I bought, though pointed out that I may continue to have the same problems with the new one.
Alternatively they offered to send me a replacement of the original strap that came with the watch, essentially for half price. The original strap has an alligator style finish and a butterfly clasp, neither of which I like, but they then offered me the alligator strap with a buckle for free…which I feel was a decent compromise.
Of course, in the time since I contacted Tissot about this the strap didn’t fall off once! The previous week it fell of my wrist three times!
I’ve received the replacement, non-quick release strap and have been wearing it for about a week now and have had no problems. I still preferred the plane black leather strap I originally bought, but it seems it just doesn’t play nice with this watch.
At the end of the day Tissot did right by me and I can rest assured that my watch will stay securely on my wrist!