I started using grocery self-checkouts during COVID, but I’ve kept using them because there’s rarely a line (and I’m a misanthrope). I’d probably go back to using regular human checkouts if I had to dig through all my crap to prove what I bought.

Having said that, I’ve noticed myself making mistakes. I’ve accidentally failed to scan an item, and I’ve accidentally entered incorrect codes for produce. When I notice, I fix them, but I’ve probably missed a few.

I guess the easiest answer is for grocery chains to reinvest some of those windfall profits and hire more cashiers.

  • Rentlar
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    801 year ago

    Ha! Not that I steal, but I don’t care about supermarkets losing money from people stealing.

    If they want their customers to know how to use the self-checkout machines better, they ought to pay them for training.

    • IninewCrow
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      171 year ago

      Always making a big deal out of theft for pennies or dollars from individual customers … but seldom highlighting the theft of thousands and millions by corporate heads at the top

    • @Pyr_Pressure@lemmy.ca
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      121 year ago

      Ya anyone with an ounce of brain cells predicted that theft would be an issue with self-checkputs but stores were blindsided by the savings they saw with getting rid of cashiers.

    • @Afrazzle@sh.itjust.works
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      51 year ago

      Also sometimes the machines a super finicky. It hasn’t happened very recently for me, but the amount of times you need an employee to reset the machine or enter a code is too damn high.