Here goes.

After saving up months I was finally able to order the flagship prusa printer, the mk3. And low and behold: the waiting did pay off: I could now actually buy the newest, the MK4 !! 🎉

So I did. End of June. Got a nice rol of filament too. Couldn’t be happier. Yes the lead time was a chore but still. In august I would have a very nice upgrade from the mini.

August came: no printer. Backlog. I already sold the mini to my dad. Guess I’m going without one for a week or so, no biggie.

Shipping schedule appeared. Great! Mine was planned for 4/9. Oof. Ok… The first week of September: nope we had to push back a week! Damn 😓

And then last week:shipped!!

Spend a day building the marvelous thing. dreaming what I will be testing first. Planning. Ah great things!!

And then it came: the magic moment of doing the self test. Tension rose, green check marks appeared… aaah 😌 victory would be mine! Boy oh boy I cannot wait!

Beeeeeeeeep. Bright red screen “loading cell error” 😱

Ok no panic, maybe the cable got loose… happens… sure I will get to printing soon; let’s see…

I started testing cables. Running tests. Resetting everything. Re-flashing. Damn the usb stick broke! Aaargh … ok… Nope. Nothing works.

Onto chat support it goes. Doing the same tests. Filming them. “Hmm I need to ask our MK4 expert” after we both came to the conclusion the loveboard is probably failing (filament sensor is error too)

“We will contact you soon, next week” given it’s Friday at this point.

And now: we’re waiting again. Staring at a broken MK4. Sitting there. Tempting me to dream of my next printing project.

Support was great and all that. They will make it right I trust them. I just wanted to share my story to people who will probably exactly understand what it’s like. To wait. And wait.

  • @deFrisselleEnglish
    5•9 months ago

    Make sure you update the firmware after setup I’ve seen alot of this solved by that Though there are some with bad boards

    Also, have your Dad try out the new Mini firmware It’s supposed to give a nice speed increase

    • @Gompje@lemmy.worldOPEnglish
      3•9 months ago

      Yeah I did that. Didn’t help then

      … fun thing though: when I contacted them this morning again… they said “hey we did release a firmware update yesterday can you try that one?” And you guessed it: that f## worked!! I was over the moon!!

      Bit sour that they didn’t tell me this Friday to well test with the Beta but still… I don’t care now! man this printer is so ff amazing. I mean! Woweeeeee! Just amazing!

      Thanks for the suggestion on the mini update, I will pass it on or do it myself later this week.

    • Rikudou_SageEnglish
      1•9 months ago

      You mean the alpha version? I wouldn’t recommend it to the general public.

      • @Gompje@lemmy.worldOPEnglish
        1•9 months ago

        The 5.0 official was released yesterday.

        This version did solve my issues. I wish they suggested to try the beta Friday. Somehow I had no idea there even was a 5.0. I had to wait in the queue again this morning to ask for a status update when they told me. I felt such a n00b!

        And then I waited in the queue again to tell them it solved my issues. They really should implement a basic ticketing system imho.

        But anyway: What channels are you following to stay in the loop? Any good Rss feeds per chance? No Twitter or Facebook. Federated is oké but I do prefer rss. That’s almost the only one I don’t forget to check. 🤷‍♀️