A breast cancer surgeon had to “scrub out mid-surgery” to call a UnitedHealthcare representative because the insurance giant questioned whether the procedure she was in the middle of performing was really necessary.

Dr. Elisabeth Potter posted her story to Instagram this week, and the post has gotten more than 221,000 likes.

Still wearing her scrub cap, Dr. Potter began her video saying, “It’s 2025, and navigating insurance has somehow just gotten worse.”

  • Schadrach
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    13 hours ago

    No, no, they should only be required to provide life insurance for deaths related to refused treatments, but the amount should be massive and punitive. Whoops, you died because we denied your treatment, your next of kin gets several times more than we could have hypothetically saved by denying the treatment.

    You can’t make it a massive punitive amount of it’s general life insurance because everyone dies eventually. But you can if it’s for deaths related to a denied treatment, and you can make it high enough that the financial incentive is always in favor of approving necessary treatments.