• @conciselyverbose@sh.itjust.works
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    64 months ago

    It the community of their customers. That’s who these people are representing, to the company. If this was a paid position, they would no longer represent the community.

    It’s the same premise as interacting with a subreddit (before Reddit went insane) and recognizing the mods there rather than trying to force the community to one controlled by employees.

    • @woelkchen@lemmy.world
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      94 months ago

      It the community of their customers. That’s who these people are representing, to the company. If this was a paid position, they would no longer represent the community.

      It’s PR work for the company. Nothing else and no amount of downvoting changes that simple fact.