The grim prediction comes from K Krithivasan, head of Indian IT giant Tata Consultancy Services (TCS). The second-largest company in India by market cap, it has more...
If a request is simple and common enough that the request can be automated, then it is most likely something that I’m already pissed off about having to call in about since it should have been a feature on the company’s website.
Yes but how often do you call? People like us make up like 1% of their calls, 90% come from people asking ‘how do I download the Google?’ or ‘I saved a picture of my cat where did it go?’ and 9% is people with general questions they could have found online but they didn’t want to get into it.
If a request is simple and common enough that the request can be automated, then it is most likely something that I’m already pissed off about having to call in about since it should have been a feature on the company’s website.
Yes but how often do you call? People like us make up like 1% of their calls, 90% come from people asking ‘how do I download the Google?’ or ‘I saved a picture of my cat where did it go?’ and 9% is people with general questions they could have found online but they didn’t want to get into it.