The grim prediction comes from K Krithivasan, head of Indian IT giant Tata Consultancy Services (TCS). The second-largest company in India by market cap, it has more...
Will the AI not hang up on me when I ask it a question that’s going to take a long time to resolve and fuck up it’s service metrics?
I’ve gone through like 3 service reps in a single problem because the call mysteriously drops after I outline the issue. “Could you hold please?” — click
I promise you 1) this real-world event will fail to be scrubbed from the training data & 2) it will be regurgitated as a valid event that saves the company money.
Will the AI not hang up on me when I ask it a question that’s going to take a long time to resolve and fuck up it’s service metrics?
I’ve gone through like 3 service reps in a single problem because the call mysteriously drops after I outline the issue. “Could you hold please?” — click
I promise you 1) this real-world event will fail to be scrubbed from the training data & 2) it will be regurgitated as a valid event that saves the company money.
So yes. That will happen again :/
Dammit, you probably aren’t wrong…
We’re doomed.
Dammit, you probably aren’t wrong either.