<Three> came up with its brainwave. You can tell from the tone of the email that it really thought this was compassion in action. The bereavement team, it proposed, would call your father with you present and, if he consented to be declared dead, it would complete the transfer process used for deceased customers.
It would, it continued blithely, have to report your father as deceased to all the credit reference agencies, but it would later correct this on his credit file, although it would be unable to circumvent a marker on his record. “I really hope this will work for you,” the letter ended brightly.
No, the entire article using the pronoun ‘you’
That’s because it is a response? Have you not read it before? It is an intervention on customer’s behalf.
It’s framed as a response, but is obviously aimed at readers, not the letter writer. The entire article is summarising the chain of events that happened, which the letter writer is already intimately familiar with. It would be like you telling me how my day had gone.
Read again. Slowly.